Right of revocation

Deutsche Version - Widerrufsrecht     Version française - Droit de révocation

The right of revocation for download products

Because files transmitted online are not suitable for return to Imthurn Productions, there is no right of withdrawal for

• download products.
• DVDs that have already been opened and rewritable data carriers.
• activation codes for data, software or digital services, if the visual protection of the code has been removed or if the code has been transmitted by download or e-mail.

The right of revocation for events

There is no right of revocation for contracts for the provision of services in connection with events (such as workshops, courses, lectures) if the contract provides for a specific date for the event. The order of tickets to events is binding immediately after the order is placed and obliges the customer to accept and pay for the ordered tickets.

Cancellation of a booked workshop or course is possible, provided that a replacement participant from the waiting list moves up. In this case, we charge a rebooking fee of 15% of the event price, which will be deducted from the amount paid before it is transferred back. The rebooking fee does not apply if someone moves up and the cancellation is made within one week of booking and at the same time there is still at least one month until the date of the event.

The right of revocation for physical products

The revocation period is 14 days from the day on which the customer or a third party named by him who is not the carrier has or has taken possession of the products. The customer does not have to give any reasons. If the products are complete and untouched, the sales price will be refunded. The return shipment is at the expense of the customer.
Excluded from the right of withdrawal are

• Products with a broken seal.
• custom-made products on behalf of the customer. We are entitled to charge the accrued costs in the event of a withdrawal by the customer.

In order to exercise the right of revocation, the customer is required to inform us about his decision to withdraw from the contract in the form of an unequivocal declaration (e.g. by post or e-mail).

Imthurn Productions
Les Gasses 30
CH-2943 Vendlincourt
Switzerland
Telephone:  +41 32 454 50 47
E-mail:  

The customer may use the enclosed form for this purpose, though its use is not mandatory.

In order to comply with the revocation period, it is sufficient that the customer sends the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of withdrawal from the contract

If the customer withdraw from this contract, he is entitled to a refund of all payments we have received from him, including delivery costs (with the exception of any additional costs that may arise if he has chosen a different delivery method to the least expensive standard one offered by us), within fourteen days from the date on which we received his notification of withdrawal from the contract. For this refund we will use the same method of payment that the customer used for the original transaction, unless another method has been expressly agreed with him. In any case, he will not incur any costs in association with the refund. We reserve the right to refuse to effect the refund until we have received the returned goods, or until he is able to prove that he has returned the goods, whichever is the earliest.

The customer is required to return the goods (or hand them over to us) without delay, though in any case by not later than within fourteen days from the date on which he notified us of his intention to withdraw from the contract. The deadline is deemed to be complied with if he sends the goods prior to the expiry of the fourteen-day period. He is required to pay the direct costs of returning the goods to us. He is only liable for any loss of value of the goods to the extent that the loss of value is attributable to an unnecessary use thereof for the purpose of examining their nature, characteristics and functioning.

Cancellation form (PDF opens in sep. window)